Contact
We’re here to help with questions about the product, invoicing, tax compliance or partnerships.
Contact channels
- General enquiries and support: [email protected]
- Sales enquiries (teams and high-volume businesses): email [email protected]
- In-app support (from your account): app.ticke.es
What to include in your message
To help us respond sooner, include your name, the email address associated with your account (if you’re a user) and a clear description of your question. If you’re reporting an incident, attach screenshots or the error ID shown on screen.
Response hours
Monday to Friday, 9:00–18:00 CET. Pro plan customers receive priority support with shorter response times.
Press and partnerships
Email [email protected] with “Press” or “Partnerships” in the subject line. We’ll reply in under 48 business hours. Our brand kit and product screenshots are available on request.
Spanish tax requirements
Ticke is for freelancers and small businesses with activity in Spain. VeriFactu is Spain’s electronic invoicing system; AEAT is the Spanish Tax Agency.